Last updated: 21 October 2026. Version: 1.1.
1. Our refund promise
If Gold Position Manager does not work on your MetaTrader 5 account as described and our support cannot solve the problem, you can ask for a full refund:
- Monthly plan: within 7 days of your first payment;
- Yearly plan and Lifetime licence: within 14 days of your first payment.
We do not offer a free trial. Every plan includes demo accounts: please check everything on a demo account before you trade with real money.
2. Subscriptions and renewals
- You can cancel a monthly or yearly plan at any time. Cancelling stops future renewals; your plan stays active until the end of the period you paid for. Unless the law requires it, the unused part of a period is not refunded.
- If a renewal was charged that you did not want, write to us within 7 days of the renewal. If the licence was not used since that renewal, we refund it.
3. How to ask
Write to support@positionboss.com with your order number and a short description of the problem. Please let us try to help first: most problems are a setting, a broker rule or a computer setting (see the System Requirements and Operating Limits) and are solved quickly. The refund is paid by the Reseller the way you paid, normally within 10 working days after we approve it.
4. Right of withdrawal (EU, EEA and UK consumers)
As a consumer in the EU, the EEA or the UK you normally have 14 days to withdraw from an online purchase. For digital content that is not on a physical medium, this right ends when the download or activation begins, if you agreed at checkout that it starts at once and confirmed that you then lose the right of withdrawal. If you did not give that agreement, you keep your 14-day right. Our refund promise in section 1 applies in addition.
5. Australia and New Zealand
Your rights under the Australian Consumer Law and the New Zealand Consumer Guarantees Act, including the remedies for a major failure, apply regardless of this policy.
6. What is not refunded
Unless the law of your country requires it, we do not refund:
- trading losses, missed profits, or the result of any trade;
- a change of mind after the refund period;
- renewal payments, except as described in section 2;
- problems caused by not meeting the published System Requirements, or by your broker, computer, VPS or internet connection (we will still try to help);
- a licence whose key was shared, resold or misused.
7. What a refund does
A refund ends the licence. From then on the Software accepts no new trades into its management. It does not close or change a trade it is already managing.
8. Payment disputes
If you dispute a payment with your bank or card company without contacting us first, the licence may be put on hold until the dispute is settled. Please contact us first; it is usually faster.
9. Purchases in the MQL5 Market
For purchases in the MQL5 Market, MQL5's own refund and dispute rules apply.
10. Your legal rights
This policy does not reduce any rights you have under the law of your country.