Last updated: 21 October 2026. Version: 1.0.
- How to reach us: support@positionboss.com. We answer as soon as we can, usually within 2 working days, but we cannot guarantee a response time. Support is not an emergency service: if something goes wrong with an open trade, manage it yourself first (see "your manual plan" in the System Requirements and Operating Limits).
- What support covers: installation, licence and account questions, explaining a setting (tell us its number, for example "setting 701"), and reports of errors in the Software.
- What support does not cover: advice on what, when or how much to trade; choosing settings "for profit"; problems of your broker, computer, VPS or internet line; custom programming.
- We never ask for passwords. Never send anyone your trading account password, investor password or licence key in public. We do not log into your trading account and we do not take remote control of your computer.
- What helps us help you: the Software version, your broker and account type (real or demo), a screenshot of the panel, and the lines from the MetaTrader 5 "Experts" and "Journal" tabs around the time of the problem.
- Errors and safety notices: an error that can cause a wrong trading action has top priority. When we learn of such an error, we tell affected licence holders by e-mail and publish a notice on our website, with what to do until it is fixed. We correct it in an update as fast as we can, but we cannot promise a fixed time.
- Versions: support covers the newest version and versions not older than the "oldest supported version" shown on our website. Older versions keep working, but we may ask you to update first.
- Security reports: if you find a security problem in our website, licence system or Software, please tell us at support@positionboss.com and do not publish it before we had a chance to fix it.